Contact Us

Welcome to rtxmin Customer Support.

If you have questions about our products, an existing order, shipping, delivery, returns, or refunds, please contact us using the information below. Our team will be happy to assist you.

Customer Support

Email: contact@rtxmin.shop
Phone: +1 279-773-4761

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This will help us locate your order and respond more efficiently.

Business Mailing Address

rtxmin
2828 Van Dyke Ave
Raleigh, NC 27607
United States

Please note that this is our business mailing address. Products must not be returned without prior authorization. To request a return, email contact@rtxmin.shop and wait for return instructions before sending the product.

Shipping and Delivery Support

We currently sell and deliver products exclusively within the United States. All orders include free standard shipping through DHL or FedEx.

For delivery assistance, please provide your order number and tracking number when available.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly. Include your order number and clear photographs or videos showing the product, packaging, shipping label, and issue.

Return and Refund Support

Return requests must be submitted within 30 calendar days after delivery and must be approved before the product is shipped back.

For complete details, please review our Return & Refund Policy.

Contact Information

Store: rtxmin
Email: contact@rtxmin.shop
Phone: +1 279-773-4761
Address: 2828 Van Dyke Ave, Raleigh, NC 27607, United States