Return & Refund Policy
At rtxmin, we want every customer to be satisfied with their purchase. This policy explains how returns, replacements, cancellations, and refunds are handled for orders delivered within the United States.
30-Day Return Period
You may request a return within 30 calendar days from the date your order is marked as delivered.
To begin a return, contact us at contact@rtxmin.shop and include:
Your full name
Your order number
The reason for the return
Photographs or videos if the product is damaged, defective, or incorrect
Returns must be authorized before being shipped. Please do not send a product to our business address or any other address without first receiving return instructions from us.
Return Eligibility
To qualify for a return due to a change of mind or an incorrect customer selection, the product must:
Be unused, uninstalled, unmodified, and in its original condition
Be returned in its original packaging
Include all accessories, manuals, cables, components, and promotional items originally supplied
Have intact product labels and serial numbers
Include proof of purchase from rtxmin
We reserve the right to refuse a return if the product is damaged after delivery, has missing components, shows unauthorized modifications or repairs, or has a removed, altered, or mismatched serial number.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery and contact us promptly if the product is damaged, defective, or different from the item ordered.
After reviewing the issue, we may provide a replacement, a prepaid return label, or a full refund. rtxmin will cover the return shipping cost when we confirm that:
The product arrived damaged
The product is defective
The incorrect product was delivered
The order arrived incomplete due to our error
Please keep the product, original packaging, shipping box, and shipping label until the case has been resolved.
Change-of-Mind Returns
If you return a product because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the return shipping cost.
We recommend using a trackable and insured shipping service. rtxmin is not responsible for customer return packages that are lost or damaged while being shipped back to us.
Restocking Fees
rtxmin does not charge a restocking fee for eligible returns that comply with this policy.
Refund Process
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after the returned product has been inspected. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at contact@rtxmin.shop.
Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact us so we can review the issue and arrange an eligible replacement.
For change-of-mind exchanges, you may be asked to return the original product and place a new order after the return has been approved.
Order Cancellations
To request an order cancellation, contact us as soon as possible.
We will make every reasonable effort to cancel an order before it is processed or dispatched. Once an order has been dispatched, it can no longer be cancelled and must follow the standard return procedure after delivery.
Return Method
Eligible products must be returned by mail. After your return request is approved, we will provide the appropriate return address and return instructions.
Returns sent without prior authorization may not be accepted.
Contact Us
For questions or assistance with a return or refund, contact:
rtxmin
2828 Van Dyke Ave
Raleigh, NC 27607
United States
Email: contact@rtxmin.shop
Phone: +1 279-773-4761